BeerFestBoots.com

Frequently Asked Questions

 

About Beer Boots

Shipping, Delivery, and Order Tracking

Custom Engraved Orders

Breakage, Returns, & Replacements

Ordering Payment, Pricing & Promotions

Order Status & Viewing Orders

Updating Account Information

Customer Service

 

1. About Beer Boots

a.      Where do beer boots come from?

Well, when two beer boots are in love…  Seriously though, beer boots originated in Germany and have been made there ever since.  In fact, both Germany & Austria are known for the highest quality beer boots in the world.  There, beer boots are handcrafted with the finest glass and are generally mouth blown.  As the popularity of beer boots has grown astronomically over the past several years, several glass companies expanded production and have begun manufacturing beer boots all around the world in other European countries like Poland, as well as in China and elsewhere. Because the majority of Chinese boots are machine made, they tend to be thicker, made of a more production quality glass, and usually less expensive.  Both European and Chinese beer boots are extremely popular, so whatever your choice, you should be more than satisfied with your beer boots, and blown away by their size, look, and feel. 

b.     How are beer boots made?

Beer boots are either mouth blown by artisan glassblowers or machine made.

c.      How thick are beer boots?

The thickness of beer boots depends on their method of production and their origin.  German mouth blown beer boots are several millimeters thick, but are thinner than machine pressed beer boots because they are made by hand.  The heels in these boots are very strong, but the toes of these boots tend to be slightly more fragile as the thickness of the glass is spread thinner.  Simply said, two liter mouth blown beer boots are beautiful showcase pieces, but certainly able to be used and appreciated at a party.  Machine made beer boots are nearly twice the thickness of mouth blown beer boots and able to take more of a beating and survive.

d.      How do I drink from a beer boot?

The boot shape of the beer glass makes drinking a challenge. As you drink down the beer and tilt the boot backwards at an angle, an air pocket fills in the toe and has to be cautiously released. The trick to drinking from the boot is to hold the boot so that the toe is pointed either to your left or right, preventing an air bubble from building up in the toe. Others prefer to turn the boot right before the air bubble comes.

The trick is to slowly turn the beer boot as you reach that last bit of beer in the toe, thereby avoiding pressure build up and the unexpected, embarrassing beer shower that results.

e.       What is the history of beer boots?

Beer boots have over a century of history and culture behind them. It is commonly believed that a Prussian general promised his troops to drink beer from his boot if they were successful in battle. When the troops prevailed, the general had a glass maker fashion a boot from glass to fulfill his promise without tasting his own feet and to avoid spoiling the beer in his leather boot.  Another tradition holds that during the first World War German soldiers began passing around a leather boot filled with beer, as they were lacking glasses.  It became a symbol for good luck, as the soldiers would flick the boot before drinking it for good luck, and flick it again after drinking to wish the next soldier good luck.

Since then, soldiers have enjoyed toasting to their victories with a beer boot. At gatherings in Germany, Austria and Switzerland, beer boots are often passed among the guests for a festive drinking challenge. Since the movie 'Beerfest' appeared in 2006, beer boots have become increasingly popular in the United States. Originally most commonly seen in the German Restaurant and Bier Garten (Beer Garden) scene in the US, they have become a party essential at college campuses across the nation and are commonly used in beer pong leagues.

f.       Can I personalize my beer glass?

Yes!  BeerFestBoots can custom engrave your beer boot, Oktoberfest mug, or other beer glasses.  In fact, this is our specialty.  We regularly custom engrave beer boots for groomsmen gifts, birthday gifts, sports teams, Oktoberfests & beer festivals, bars & restaurants, corporate gifts & employee awards, and much more. 

Please see the custom engraved order section of the FAQ for additional questions and answers. 

 

2. Shipping, Delivery, and Order Tracking 

a.      How long does it take to get my order?

For non-engraved items, we generally ship within 1-3 business days.  Custom engraved orders take around 10-14 business days to ship because of an in-depth 4 stage hand engraving method (text/art production, laser masking, deep sandblasting, and polishing).  Once your order ships, your order should arrive within five business days if you live domestically, and around 7-14 days if you live internationally.

b.      Is rush shipping available?

Yes, rush orders can be accommodated in most cases.  There is a $30 Rush Fee for engraving orders that require shipment within 5 business days.  Normal rush shipping carrier costs will be applied if your order receipt deadline requires expedited shipping.

c.       Where do you ship from?

We ship from our warehouse in North Carolina.  For beer pong table orders, we ship from California, Nevada, Michigan, or New York depending on the table.

d.      Do you ship internationally?

Yes!  We regularly ship orders all over the world! You can place an order directly on the website. Simply select USPS as the delivery option and you can see the estimated shipping cost.

e. How long does it take to arrive internationally?

Once your order ships, your order should arrive within 7-14 days if you live internationally.  In some cases, the receiving country's customs agency may delay delivery of your package for routine inspection.  This is not a regular occurrence but has been known to happen.

 

3.    Custom Engraved Orders

a.      How long does custom engraving take?

Custom engraved orders take around 10 business days to ship.

b.      How do you guys engrave?

Our engravers have over 20 years of experience engraving fine glassware for wedding gifts, corporate gifts, and more.  We employ a 4 stage hand engraving method (text/art production, laser masking, deep sandblasting, and polishing). 

c.       How long can my engraving text be?

Standard engraving consists of 2 lines, each including up to 35 characters. For example, you can type: 

Line 1: John Smith
Line 2: Smith Wedding 2011.
 

We are able to accommodate some flexibility in the character limit, however it is important to understand that the engraving area on glasses is limited.  Given the limited engraving space, it is recommended that fewer characters are used in order to make the engraving text larger and more legible. No matter what your engraving is, rest assured knowing our engravers work wonders and do an excellent job of creating beautiful and crisp engraving, making a personal impact every time.   

d.      What kind of fonts can I use on my order? 

We normally engrave in a basic, but attractive block font, such as Times, however we have also engraved in German style fonts such as Fraktur.  If you would like to engrave as such please select the appropriate font from the drop down list on the respective order page.  If you are in need of a particular font that is not offered, please email us at

info@beerfestboots.com. 

e.       How large is the engraving text?

Our engravers are extremely tasteful in selecting the optimal size fonts and spacing for each beer boot / beer glass size.  Generally we choose the largest size characters for the space available. 

f.       Is cursing allowed in my engraving?

Hell no! While we do have an appreciation for colorful language and humor, we respect the wishes of our wonderful engraving team and will not fulfill orders containing curse words.  Please refrain from using curse words in your engraving requests. 

g.      When placing an order it only has space for 1 engraved glass.  How do I add many different engravings on different glasses?

It's easy!  Simply add the engraving text to the product you want and add it to the cart like normal.  Then find the next product you would like, add the engraving text, and add it to the cart.  Repeat this process for all the items you would like, and proceed to checkout.

h.      Can I put my logo on the beer glasses?

Yes you can!  We can do this in 2 ways. 

First, if you have a simple 1 or 2 color logo we can custom engrave the logo into the glass.  At that point, there would only be 2 colors, the normal glass color, and the engraved "frosted glass" looking color.  Setup fees may apply to set up a logo engraving. 

Second, we can product decaled glassware with your logo with multiple colors.  We only produce the finest quality decals, and fire-bake them on professionally. Because this process is quite in depth, it can require up to a 6 week lead time to receive your order.  Minimum order quantities apply and low setup fees are required.  Please call for more details.

 

4.    Breakage, Returns, & Replacements

a.      An item arrived broken, what should I do?

We are sorry to hear that!  We take every effort to ensure you beer boots are well padded and packaged and arrive in one piece.. Although it is very rare to receive a broken item given the thickness and quality of our glassware, it does happen on occasion.  We have also trained our shipping partners to not play soccer with our boxes (exceptions may occur during world cup playoffs).  Please inspect your shipment upon receipt for any signs of damage to the outside box. If your order does arrive broken, fear not!  We've got your back! If you receive a shattered or chipped boot, please contact us within 3 days of receipt. We will file a claim and send you a replacement. You must hold onto the box for at least 5 business days after the claim is filed in case Fedex wishes to inspect the outside for damage. Here's what to do:

1)      Notify us immediately (within 3 days)

2)      Take a digital picture of the broken glass, and the packaging if possible. (This helps us to file a claim with the shipping company)

3)      Email the picture to info@BeerFestBoots.com with the subject line Broken Glass – Your Name. 

Please include the essential order information in the email including

a.       Your Name

b.      Your Shipping Address

c.       The engraving text of the broken glass!

d.      Additional order information if available

We understand your order is important to you and requires quality and timely replacement.  We will do our absolute best to prioritize your order and get it to you as soon as possible.

b.      Can I return my order?  If so, how can I and where should I return it to?

We will take returns within 30 days from orders with non-engraved items.  Please email us at

info@BeerFestBoots.com for us to provide you the appropriate return address.

          Other than your boot arriving to you in perfect condition, we make no warranty, expressed or implied to your product beyond that point. We are not responsible for breakages or damage after you have received your boot. While quite durable, especially the machine pressed, the mouth blown boots can be broken if abuse, dropped, not properly cared for.

5. Ordering

a.      How can I place an order using your site?

Ordering on BeerFestBoots.com is easy as 1-2-3.  Simply add the products you would like to purchase to your cart, and proceed to checkout.  We have a very secure and easy to use one page checkout system.  After we receive your order, we will immediately send you an email confirmation of your purchase.  If you have any questions about the status of your order, you are always welcome to log into your account on our site to check the status.  If you have further questions, please contact us at info@beerfestboots.com and we will respond promptly.   

b.      Is ordering on your site secure?

Yes! We use a verified SSL Certificate during checkout, ensuring your information is kept safe and secure.  We never keep or are even able to see your billing information. Payment on BeerFestBoots.com is extremely secure and very straight forward.  During the checkout phase you will first be offered several payment options, include all major credit cards, PayPal, or payment via Google Checkout. 

c.       My order is not going through, what's wrong?

For your security our system is extremely critical of the billing address and billing information that you enter.  Even slight deviations from the billing information presented on your banking statements could decline the order.  This is to protect you in the case that someone is using a stolen credit card.  If your information appears accurately and your order is still not going through, you may want to consider checking your bank statement and using the billing address that appears there.  Furthermore, if you moved recently, you may want to consider trying the other address, as bank system that verifies your data may have different information. 

BE SURE TO USE THE CORRECT BILLING ADDRESS. 

d.      I would like to place a large order, how should I do that?

Good choice!  Simply call one of our wonderful service agents at (619) 373 6443 and we will be happy to get a quote for you.  Alternatively you can write us an email at

info@BeerFestBoots.com

 

6.    Payment, Pricing & Promotions

a.      I have a coupon code, how can I use that?

You will be prompted to enter your Discount Code during checkout.  It is very easy and intuitive to use, but if you have difficulty finding it, please email us at

info@BeerFestBoots.com.

b.      Are there discounts for large orders?

If you are nice to us we'll consider it. JK  There are standard quantity discounts that our website will automatically calculate for you.  If you are interested in an order of 50 or more items, please call one of our wonderful service agents at (619) 796-3743 and we will be happy to get a quote for you.  Alternatively you can write us an email at

info@BeerFestBoots.com.

c.       Can I join your mailing list for special promotions?

Naturally!  And we highly advise it because we send out promotions, contests, & discounts regularly.  To join our mailing list, find the Join Our Newsletter section on our homepage.

d.      Do you share my information?

Neva!

 

7.    Order Status & Viewing Orders

a.      What is the status of my order?

You can view your orders status by logging into your account at the top right of our homepage.  Please keep in mind that engraving orders take 10 business days to be completed.  If you have further questions about the status of your order, please email us at info@BeerFestBoots.com.

8.    Updating Account Information

a.      How do I update my account information?

You can update your account information by logging into your account at the top right of our homepage.

 

9.    Customer Service

a.      How can I speak with someone about my order or a question?

You can reach one of our wonderful service agents at (619) 379-6443 or write us an email at

info@BeerFestBoots.com

.